Privacy Policy

Indomade Trust

Privacy Policy

Your trust matters to us. Here's what information we collect, why we need it, and how we keep it safe.

Last updated: 30 September 2026
Never soldWe never sell or rent your personal information
Secure paymentsCard and UPI details are handled by trusted payment gateways – we never store them
You're in controlAsk us anytime to see, correct or delete your data

What we collect

Only what we need to take your order, deliver it and look after you.

Your details

Name, email address, phone number, and billing and shipping address when you place an order, create an account or contact us.

Order details

What you bought, order value, payment method used and delivery status. Card and UPI details are entered on the payment gateway's secure page, not stored by us.

Browsing information

Device, browser, pages visited and how you reached our website, collected through cookies and similar tools.

How we use your information

Every use has a clear purpose.

  • βœ“Process, pack and deliver your orders
  • βœ“Send order confirmations and tracking updates
  • βœ“Handle returns, refunds and customer support
  • βœ“Prevent fraud and keep our website secure
  • βœ“Improve our website, products and service
  • βœ“Send offers and updates – only if you choose to receive them

Marketing is always your choice. You can unsubscribe from our emails or messages at any time using the link in the message, or by contacting us.

Who we share it with

Only with trusted partners who help us run our store – and only what they need.

Payment gateways
To process your payment securely.
Courier partners
Your name, phone number and address, to deliver your order.
Shopify
Our e-commerce platform, which hosts our store and securely stores order data.
Analytics & advertising
Tools such as Google and Meta, to understand how our website is used and to show relevant ads.
Legal requirements
When required by law or by a government authority.

Cookies

Small files that help our website work properly.

What they do

Cookies remember your cart, keep you signed in and help us understand which pages are useful, so we can improve your experience.

Your choice

You can block or delete cookies in your browser settings. Some parts of the website, like the cart, may not work properly without them.

Your rights

Under India's Digital Personal Data Protection Act, 2023, you can ask us to:

Accesssee the information we hold about you
Correctupdate details that are wrong or incomplete
Deleteerase your data when it's no longer needed
Withdrawtake back your consent for marketing anytime

To use any of these rights, email us at info@indomade.com. We'll reply as quickly as possible. We may need to keep some order records for tax and legal reasons.

Keeping your data safe

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Security

Our website uses secure (SSL) encryption, and access to your information is limited to people who need it to serve you.

How long we keep it

We keep your information only as long as needed to serve you, and as required by law, for example for tax and accounting records.

Policy updates

We may update this policy from time to time. The latest version, with its date, will always be on this page.

Questions about your privacy?

PAINITE INDUSTRIES PVT. LTD. (Indomade)
Khasra No. 93/14, Gali No. 1, Industrial Area, Mundka, Delhi – 110041, India

info@indomade.com +91 93193 10678